Refund Policy

How to Request a Refund

1. Log in to your account dashboard
2. Navigate to the "Billing" section
3. Click "Request Refund" on your order
4. Confirm your refund request

Alternatively, email support@360hextile.com with your order ID.

Refund Processing

• Refunds are processed within 5-7 business days
• Funds are returned to your original payment method
• You'll receive email confirmation when the refund is processed
• Bank processing may take an additional 3-5 business days

What Happens After a Refund

• Your license will be immediately revoked
• The software will no longer validate on your machines
• You must uninstall the software from all devices
• Any generated content you created remains yours

Eligibility

Refunds are available for:

• Purchases made within the last 30 days
• First-time refund requests (one refund per customer)
• Any reason - technical issues, changed mind, not as expected

Repeated refund abuse may result in account restrictions or being blocked from future purchases.

Upgrades

If you purchased a Standard license and later upgraded to Pro:

• Refund requests apply to the upgrade only (not original purchase)
• Full refunds revert you to Standard license (if within 30 days of upgrade)
• Original Standard license refund window is based on original purchase date

Disputes

If you file a chargeback or payment dispute instead of requesting a refund through us:

• Your license will be immediately revoked
• Your account may be permanently banned
• We may contest fraudulent chargebacks

Please contact us first - we're happy to resolve any issues directly.

Contact Us

Questions about refunds? We're here to help.

Email: support@360hextile.com

Discord: discord.gg/360hextile