Privacy Policy
Last updated: January 2026
1. Introduction
360 Hextile ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Email address
- Name (optional)
- Password (stored securely hashed)
2.2 Payment Information
Payment processing is handled by Stripe. We do not store your full credit card number. We receive:
- Last four digits of your card
- Card brand and expiration
- Billing address
2.3 License and Usage Data
To validate licenses and prevent abuse, we collect:
- Machine identifiers (hashed hardware IDs)
- Software version information
- License activation timestamps
2.4 Technical Data
- IP address
- Browser type and version
- Operating system
- Referring URLs
3. How We Use Your Information
We use collected information to:
- Process purchases and manage your license
- Provide customer support
- Send important product updates and security notices
- Prevent fraud and enforce our terms
- Improve our software and services
4. Information Sharing
We do not sell your personal information. We may share data with:
- Payment Processors: Stripe processes payments securely
- Email Service: Brevo (Sendinblue) for transactional emails
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement industry-standard security measures including:
- HTTPS encryption for all data transmission
- Secure password hashing (bcrypt)
- Regular security audits
- Limited employee access to personal data
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
To exercise these rights, contact us at privacy@360hextile.com.
7. Cookies
We use essential cookies for:
- Session management (keeping you logged in)
- Security (CSRF protection)
We do not use third-party tracking or advertising cookies.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance for up to 7 years.
9. Children's Privacy
Our services are not intended for users under 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or prominent notice on our website.